Getting parts for your car
Delivery
How do I place a delivery order?
Select your product, Add to cart, Set your preferred delivery method (Standard Delivery for 3-6 business days), Enter your address details, Pay to Receive your goods
When will my order be shipped?
The warehouse only dispatches orders during business hours Monday to Friday. We strive to dispatch all orders within 2 business days of the order being received. However, there may be delays due to the current pandemic situation. This may include the courier delivery times. Whilst we try and quote accurate shipping times
Order Tracking
We upload tracking numbers once orders are dispatched. They will be uploaded along with the Freight Providers name, customers can then track their orders on the freight provider's website.
My order is delayed - why is this?
Whilst we make every effort to ensure orders are shipped on time and arrive on time, there may be some reasons why this cannot occur. These are listed below:
Public Holidays: Please allow one extra day for each public holiday.
Stock Levels: Whilst the system should only allow the purchase of items that are currently in stock at our warehouse, there may be some instances of multiple customers purchasing the same instance in a short time frame which does not allow the website to update the stock levels in time to reflect the actual available stock levels or particular items.
Incorrect Address details: If an address has been entered which we cannot deliver to, we may not be aware until such time the freight provider is unable to locate the property. Whilst we do have an address checking system in place, there may be some occasions where it gets this wrong and cannot deliver to the address being entered. Therefore to avoid any potential issues it is important that that address entered is a real and deliverable address.
Security Checks: Our payment providers may hold payments on orders due to what they consider an activity that needs to be verified with the payment account holder
Where is my Tax Invoice?
By default, the Order Confirmation email can be used as Proof of Purchase but is not a valid Tax Invoice for tax purposes. If you require a Tax Invoice, please CONTACT US and we will be happy to provide you with a PDF copy for your records.
